Ordering
Can I order now?
Online checkout opens at our official launch in January 2027. Until then, here's how to get what you want:
Tap "Notify me" on any product and we'll email you as soon as it's priced. Or send us a message about the product and we'll help you directly.
Why does it say "Pricing coming soon"?
We're confirming prices before launch. Tap Notify me on the product and we'll email you when its price is up. You'll only hear about that item and our launch.
How do I know an item is in stock?
We confirm stock and delivery with you personally before you pay. Items in Ready to ship on the homepage are ones we have on hand now.
Can I ask about a product I don't see?
Yes. Tell us what you're looking for and we'll look into stocking it.
Delivery
Where do you deliver?
Everywhere in Jamaica, by local courier or Knutsford Express.
How much is delivery?
It depends on where you are and the size of your order. We confirm the delivery charge with you before we dispatch, and it's added to your order. No surprises.
How long does delivery take?
We'll give you an estimate when we confirm your order, and keep you updated if there's a delay. Please check your order when it arrives, and tell us about any damage within 3 days.
Payment
How can I pay?
By bank transfer or cash. Card payments are coming later.
When do you send my order if I pay by bank transfer?
As soon as the payment reaches our account. We'll let you know when it's on its way.
Do you store my card details?
No. We don't take card payments yet, and we never store card numbers. See our Privacy Policy.
Returns & refunds
Can I return something?
Yes, within 3 days of delivery. If the item is faulty, damaged or not what you ordered, we pay to get it back. If you changed your mind, it needs to be unused and in its original packaging, and you pay the return delivery.
Refunds go back the way you paid. Full details are in our Returns & Refunds policy.
How do I start a return?
Send us a message within 3 days of delivery with what you ordered and why you're returning it. Add photos if it's faulty or damaged.
Your account
Do I need an account?
No, but it helps. With a free account, the items you save to My Items (tap the heart on any product) follow you to any phone or computer you sign in on. Without one, they're saved on that device only.
I forgot my password
Tap Sign In at the top of the shop, type your email, then tap Forgot password?. We'll email you a link to choose a new one. It works for 1 hour.
How do I change my details or delete my account?
Sign in, then tap your name at the top of the shop. You'll find Your details, Change password and Delete my account there. To change your email address, contact us.
How do I stop product alert emails?
Every alert email has an Unsubscribe link at the bottom. You can also ask us to stop all emails.
Is there a Nowmerce app?
Yes, and you're using it now. Updates come through the App Store or Google Play, so keep automatic updates on to get the newest features.
Yes. You can add Nowmerce to your phone's home screen, and it opens full-screen like an app. It's free and needs no app store.
iPhone: open nowmerce.com in Safari, tap the Share button, then Add to Home Screen.
Android: open nowmerce.com in Chrome, tap the ⋮ menu, then Install app or Add to Home screen.
Selling on Nowmerce
Can I sell my products on Nowmerce?
Yes. Apply to sell with a free Nowmerce account. Once you're approved, you can list your products when online selling opens in January 2027 and reach shoppers across Jamaica.
What do I need to apply?
- A government photo ID (driver's licence, passport, national ID or voter ID) and a selfie holding it.
- Your TRN, with a photo of your TRN card or letter.
- If you're a registered business or company: your Companies Office registration certificate.
- Proof of address from the last 3 months, such as a utility bill or bank statement.
- Your bank details, so we can pay you for your sales.
You don't need a registered business. Individuals can sell too.
Why do you check my ID and documents?
So shoppers know every seller on Nowmerce is real, and to stop fraud. Your documents are encrypted and only seen by the Nowmerce team to check your application. We never show them to shoppers. See our Privacy Policy.
How long does approval take?
We review every application personally, usually within a few business days, and email you when we're done. If something is missing or unclear, we'll tell you what to fix, and you can update your application and send it again. You can check your status any time on the Sell on Nowmerce page.
Send us a message and we'll get back to you by email.