Last updated 26 October 2026
The short version
- We only collect what we need to run your account, answer you and deliver your orders.
- We never sell your information.
- We don't collect card details. Payment is by bank transfer or cash.
- You can ask us to show, correct or delete your information at any time.
Who we are
Nowmerce (nowmerce.com) is an online store serving Jamaica. In this policy, "we" and "us" mean Nowmerce. If you have a question about your information, contact us at [email protected] or through our contact form.
What we collect
When you create an account
- Your name and email address.
- Your phone number, if you choose to give it, for delivery.
- Your password. We store it in a scrambled (hashed) form, so nobody at Nowmerce can read it.
- The products you save to My Items.
When you sign up for updates or alerts
- Your email address, and which product you asked about if you tapped "Notify me" on a product.
- The same applies if you ask for early access to sell on Nowmerce.
When you apply to sell on Nowmerce
- Your business details: business or legal name, store name, Companies Office registration number, TRN, GCT number if you have one, address, phone and what you sell.
- Identity details for the person applying: full name, date of birth, ID type, number and expiry date, photos of the ID, and a selfie holding it.
- Copies of your TRN document, business registration certificate and proof of address.
- Your bank details for payouts: bank, branch, account type, name on the account and account number.
- When you confirmed your details were true, and the IP address you sent your application from.
When you contact us
- Your name, email, phone number if you give it, and your message.
When you place an order
- Your name, phone number and delivery address, what you ordered, and payment confirmation (for example a bank transfer reference). We don't collect or store card numbers.
Automatically, when you visit
- Like most websites, our servers keep short technical logs: your IP address, browser type, the pages you request and when. We use these to keep the site running and secure.
How we use it
- To run your account and keep your saved items across your devices.
- To process and deliver your orders, and contact you about them.
- To reply to your messages and handle returns.
- To send the updates and alerts you asked for, such as when a product is priced or back in stock, or when we launch. You can ask us to stop at any time.
- To check that sellers are who they say they are and that their business is real, before we approve them, and to pay sellers for their sales.
- To keep the site secure and stop abuse, such as spam sign-ups and fraud.
- To understand which products people want, so we know what to stock.
Who we share it with
We never sell or rent your information. We only share it with services that help us run Nowmerce, and only as much as they need:
- Delivery partners (local couriers and Knutsford Express): your name, phone number and delivery address, to deliver your order.
- DigitalOcean, which hosts our website and stores our data on its servers.
- Cloudflare, which delivers our pages quickly and protects the site from attacks. Your visits pass through its network.
- Google Fonts, which supplies the font our pages use. Your browser downloads it from Google, which can see your IP address.
- Resend, which sends our emails, such as password reset links and the product alerts you ask for. It receives your email address and the message.
Some of these companies store data outside Jamaica, for example in the United States. We may also share information if the law requires it.
Cookies and similar technology
We don't use advertising or tracking cookies. We use:
- A sign-in cookie, which keeps you signed in to your account for up to 60 days, or until you sign out.
- Your browser's storage, which remembers the items you save to My Items if you're not signed in. It stays on your device.
How long we keep it
- Account details: while you have an account. Ask us and we'll delete it.
- Seller applications and documents: while you have an account or are a seller with us. If you delete your account, your application and documents are deleted too. Once sellers have made sales, we may need to keep some records for longer for accounting and the law.
- Update and alert sign-ups: until you ask us to stop.
- Orders: as long as we need them for accounting and the law.
- Backups: we keep backup copies of our data for up to 30 days, so deleted information disappears from backups within that time.
Keeping it safe
Our site uses an encrypted connection (HTTPS). Passwords are stored hashed, access to customer data is restricted, and we keep backups. Seller ID photos, documents and bank details are stored encrypted, outside the public website, and only the Nowmerce team can open them. No system is perfectly secure, but we take reasonable steps to protect your information, and we'll tell you if a problem affects you.
Your rights
Under Jamaica's Data Protection Act, you can ask us to:
- tell you what information we hold about you and give you a copy,
- correct anything that's wrong,
- delete your information,
- stop sending you updates and alerts.
To do any of these, send us a message or email [email protected] from the address you used with us. If you're not happy with how we handle your information, you can also complain to the Office of the Information Commissioner in Jamaica.
Children
Nowmerce is meant for adults. We don't knowingly collect information from children under 18. Parents can contact us if they think their child has given us information.
Changes to this policy
If we change this policy, we'll update the date at the top. If a change matters, for example a new way we use your information, we'll tell account holders by email or on the site.
We're happy to help.